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The ITIL® 4 Specialist: DSV certification is a prerequisite for the ITIL 4 Managing Professional designation, which assesses a candidate’s knowledge of how to run successful IT-enabled services and teams. This certification will help you understand the impact of agile and lean work processes and how to leverage them.
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This ITIL 4 Specialist: Drive Stakeholder Value certification course is aimed at IT service managers pursuing the ITIL Managing Professional (MP) designation. This certification program is also well suited for professionals continuing their journey in IT service management, ITSM practitioners who are responsible for managing and integrating stakeholders and focusing on the customer journey and experience, and professionals who are responsible for fostering relationships with partners and suppliers.
To be eligible for this certification, applicants should have:
Passed the ITIL 4 Foundation examination
Attended an accredited training course for this module
To be eligible to take this ITIL 4 Specialist: Drive Stakeholder Value course, applicants should have:
Complete ITIL 4 Specialist: Drive Stakeholder Value training
Take the ITIL 4 Specialist: Drive Stakeholder Value certification exam
Score at least 70 percent on the exam (28 correct answers out of 40 questions) in 90 minutes
The purpose of this ITIL 4 Specialist: Drive Stakeholder Value certification course is to provide the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers, and partners, including key CX, UX, and journey mapping concepts. It also provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.
You will receive your exam results within 10-15 business days after you take the exam.
Fiesttech has provided a document with detailed instructions (including screenshots) regarding the booking process.
Once you have booked your exam and the voucher has been issued, it can’t be refunded.