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This ITIL foundation provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

Itil Strategist Certification Training Key Features

100% Money Back Guarantee
No questions asked refund*
At Fiesttech, we value the trust of our patrons immensely. But, if you feel that this Itil Strategist Certification Training does not meet your expectations, we offer a 7-day money-back guarantee. Just send us a refund request via email within 7 days of purchase and we will refund 100% of your payment, no questions asked!
  • 19 PDUs for self-paced learning
  • 22 PDUs for online classroom flexi pass offered
  • 30 chapter-end quizzes and 2 industry case studies
  • Four simulation exams
  • Exam voucher included

Skills Covered

  • ITIL key concepts
  • ITIL central principles
  • ITIL process models
  • Service level management
  • Customer experience improvements
  • ITSM efficiency
  • 15 ITIL best practices
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Benefits

The ITIL certification is a requirement for people who want to understand the concept of ITIL frameworks and enhance the quality of IT Service Management. ITIL certified professionals can earn up to 40-percent more than their non-certified peers.

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Hiring Companies
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Average
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Hiring Companies
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Hiring Companies
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Hiring Companies
Annual Salary
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REACH OUT TO US FOR MORE INFORMATION


+91 844 844 0724

info@fiesttech.com
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Training Options

Explore all of our training options and pick your suitable ones to enroll and start learning with us! We ensure that you will never regret it!

SELF-PACED LEARNING
.
  • Lifetime access to high-quality self-paced eLearning content curated by industry experts
  • 4 simulation test papers for self-assessment
  • ITIL 4 Foundation exam voucher included
  • 24x7 learner assistance and support
ONLINE BOOTCAMP
.300
  • Everything in Self-Paced Learning, plus
  • 90 days of flexible access to online classes
  • Live, online classroom training by top instructors and practitioners
  • Classes Starting From :-

    28th Nov: Weekday Class

    19th Nov: Weekend Class

CORPORATE TRAINING
.
  • Blended learning delivery model (self-paced eLearning and/or instructor-led options)
  • Flexible pricing options
  • Enterprise grade Learning Management System (LMS)
  • Enterprise dashboards for individuals and teams
  • 24x7 learner assistance and support

ITIL Course Curriculum

Eligibility

This ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT career.

 

Pre-requisites

To take the ITIL 4 Foundation Certification exam, no prerequisite is required.

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Course Content

Live Course

Self Paced

  • 1.01 - 1.01 Course Introduction
    08:12
  • 2.01 - 2.01 Key Concepts of Service Management
    00:31
  • 2.02 - 2.02 Service Management
    01:49
  • 2.03 - 2.03 Stakeholders of Service Management
    01:12
  • 2.04 - 2.04 Service Consumer Roles
    02:49
  • 2.05 - 2.05 Products and Services
    00:11
  • 2.06 - 2.06 Service Offerings
    01:11
  • 2.07 - 2.07 Service Relationships
    02:49
  • 2.08 - 2.08 Value Outcomes, Costs, and Risks Service Relationships
    02:12
  • 2.09 - 2.09 Risks
    01:23
  • 2.10 - 2.10 Utility and Warranty
    01:11
  • 2.11 - 2.11 Key Takeaways
    01:23
  • 2.12 - Knowledge Check
    .
  • 3.01 - 3.01 Four Dimensions of Service Management
    00:32
  • 3.02 - 3.02 Dimensions of Service Management
    01:43
  • 3.03 - 3.03 Organizations and People
    02:33
  • 3.04 - 3.04 Information and Technology
    03:11
  • 3.05 - 3.05 Information and Technology Regulations
    00:32
  • 3.06 - 3.06 Selecting the Right Technology
    01:23
  • 3.07 - 3.07 Factors Influencing Technology
    01:01
  • 3.08 - 3.08 Cloud Computing
    01:20
  • 3.09 - 3.09 Partners and Suppliers
    01:40
  • 3.10 - 3.10 Organization Strategy
    02:12
  • 3.11 - 3.11 Value Streams and Processes
    02:11
  • 3.12 - 3.12 Processes
    01:02
  • 3.13 - 3.13 Factors Affecting Service Providers
    02:26
  • 3.14 - 3.14 Key Takeaways
    00:24
  • 3.15 - Knowledge Check
    .
  • 4.01 - 4.01 The ITIL Service Value System
    00:31
  • 4.02 - 4.02 Service Value System
    01:11
  • 4.03 - 4.03 Components of SVS
    00:56
  • 4.04 - 4.04 Organizational Silos
    02:12
  • 4.05 - 4.05 ITIL Guiding Principles
    01:12
  • 4.06 - 4.06 Focus on Value
    01:56
  • 4.07 - 4.07 Applying the Principle - Focus on Value
    01:15
  • 4.08 - 4.08 Start Where You Are
    01:43
  • 4.09 - 4.09 Applying the Principle - Start Where You Area
    01:23
  • 4.10 - 4.10 Progress Iteratively with Feedback
    01:34
  • 4.11 - 4.11 Applying the Principle - Progress Iteratively with Feedback
    00:56
  • 4.12 - 4.12 Collaborate and Promote Visibility
    02:00
  • 4.13 - 4.13 Applying the Principle - Collaborate and Promote Visibility
    01:49
  • 4.14 - 4.14 Think and Work Holistically
    00:32
  • 4.15 - 4.15 Applying the Principle - Think and Work Holistically
    01:12
  • 4.16 - 4.16 Keep It Simple and Practical
    00:56
  • 4.17 - 4.17 Applying the Principle - Keep It Simple and Practical
    01:07
  • 4.18 - 4.18 Optimize and Automate
    01:49
  • 4.19 - 4.19 Applying the Principle - Optimize and Automate
    01:41
  • 4.20 - 4.20 Principle Interaction
    02:49
  • 4.21 - 4.21 Key Takeaways
    00:35
  • 4.22 - knowledge Check
    .
  • 5.01 - 5.01 The Service Value Chain
    00:35
  • 5.02 - 5.02 The Service Value Chain Overview
    01:09
  • 5.03 - 5.03 Plan Activity
    01:23
  • 5.04 - 5.04 Improve Activity
    01:43
  • 5.05 - 5.05 Engage Activity
    02:12
  • 5.06 - 5.06 Design and Transition Activity
    01:11
  • 5.07 - 5.07 Obtain or Build Activity
    01:21
  • 5.08 - 5.08 Deliver and Support Activity
    01:23
  • 5.09 - 5.09 Service Value Streams
    01:49
  • 5.10 - 5.10 Key Takeaways
    01:11
  • 5.11 - Knowledge Check
    .
  • 6.01 - 6.01 ITIL Management Practices
    00:34
  • 6.02 - 6.02 Continual Improvement
    02:55
  • 6.03 - 6.03 Information Security Management
    02:54
  • 6.04 - 6.04 Relationship Management
    02:14
  • 6.05 - 6.05 Supplier Management
    04:15
  • 6.06 - 6.06 Supplier Management Activities
    02:05
  • 6.07 - 6.07 Change Enablement
    03:22
  • 6.08 - 6.08 Incident Management
    02:23
  • 6.09 - 6.09 IT Asset Management
    03:22
  • 6.10 - 6.10 IT Asset Management Activities
    02:23
  • 6.11 - 6.11 Monitoring and Event Management
    02:49
  • 6.12 - 6.12 Problem Management
    03:22
  • 6.13 - 6.13 Release Management
    02:12
  • 6.14 - 6.14 Service Configuration Management
    02:49
  • 6.15 - 6.15 Service Desk
    03:22
  • 6.16 - 6.16 Service Level Management
    03:11
  • 6.17 - 6.17 Service Request Management
    03:11
  • 6.18 - 6.18 Deployment Management
    02:11
  • 6.19 - 6.19 ITIL Terms
    00;54
  • 6.20 - 6.19 ITIL Terms
    00;54
  • 6.21 - 6.20 Key Takeaways
    00:34
  • 6.22 - Knowledge Check
    .
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